AI SMS Agent
An intelligent SMS-based appointment booking system powered by Anthropic's AI and Twilio
The Challenge
Phone Repair Focus
Our phone repair store team needed to focus on handling repairs and assisting walk-in customers without constant interruption from SMS inquiries.
Booking Management
Managing appointment requests via SMS and E-mail was becoming time-consuming and often led to delayed responses during busy repair hours.
Customer Communication
We needed a solution that could handle customer inquiries professionally and consistently, even during peak hours or after business hours.
The Solution
The AI SMS Agent was developed to automate customer communication while maintaining a personal touch. It handles appointment scheduling, answers common questions, and provides instant responses 24/7, allowing our team to:
- Focus entirely on in-store repairs and customer service
- Eliminate response delays for booking requests
- Provide consistent, professional communication
- Improve customer satisfaction with instant responses
Natural Conversations
Engage in human-like conversations powered by Anthropic's advanced language model
Intelligent Booking
Smart appointment scheduling that understands context and handles complex requests
24/7 Availability
Always available to handle booking requests and inquiries through SMS
Technical Overview
The AI SMS Agent is built using a modern tech stack that combines the power of artificial intelligence with reliable messaging infrastructure:
- Node.js backend for robust server-side processing
- Anthropic's AI for natural language understanding and generation
- Twilio API for reliable SMS communication
- MongoDB for efficient data storage and retrieval
- Serverless architecture for scalability and cost-effectiveness